Call 236-838-9577 right now if water is actively leaking into your home.

Do not finish reading this sentence. Call. We will answer. We will ask four questions. We will dispatch a roofer to your Surrey home within hours if you call before 2 PM Monday through Friday, or within 4 hours on weekends.

Still on the phone? Good. Now read the rest of this page for what to do while you wait for our crew to arrive.

What to Do Right Now – Before the Roofer Arrives

Your goal is not to fix the roof. Your goal is to stop more water from damaging your home.

Step 1: Move furniture and valuables
Get everything away from the drip. Buckets on the floor. Plastic sheeting over electronics if you cannot move them. Pull rugs away from the area.

Step 2: Catch the water
A garbage can under a fast drip. A bucket under a slow one. Punch a small hole in the ceiling drywall if water is pooling. This sounds wrong, but it works. Water pooling above drywall will spread across the entire ceiling and ruin it. One small hole lets water drain in a controlled spot. Use a screwdriver or drill. Place the bucket directly under the hole.

Step 3: Go to the attic if safe and accessible
Take a flashlight. Look for where water is entering. Is it coming down a rafter? Dripping from a nail? Running along a pipe boot? Tell our dispatcher exactly what you see. Do not walk on attic joists – step only on solid plywood or stay on the ladder.

Step 4: Tarp from inside if you cannot go outside
Cut a small slit in the drywall at the lowest point of the water stain. Push a bucket or pipe through to direct water into a container. This is temporary but effective. It keeps water off your floor.

Step 5: Do NOT go on the roof
Wet roofs are lethal. Asphalt shingles become slick as ice when wet. A steep slope over 6/12 pitch becomes un-walkable. I have been roofing for 14 years and I still refuse to walk a wet steep-slope roof. Wait for us.

When you have done these steps, call us at 236-838-9577 if you have not already. We dispatch same day for active leaks.

What to Tell Us When You Call

Our dispatcher will ask these five questions. Have answers ready. It saves time.

What Happens When We Arrive – The Emergency Process

We arrive within 2-4 hours for emergency calls received before 2 PM on weekdays. Weekend emergency calls: 3-6 hours. After-hours calls (after 8 PM): next morning unless the leak is severe.

Step 1: Safety assessment – 5 minutes
We check if the roof is safe to walk. Wet asphalt shingles are slippery. Steep slopes over 8/12 pitch may require ropes and harnesses. If unsafe, we tarp from a ladder or bucket truck. We use asphalt shingle repair materials appropriate for your roof type.

Step 2: Leak source identification – 15 to 30 minutes
We trace the water path. Most leaks are not above the stain. Water runs down rafters, along underlayment, and drips at the lowest point. We find where it is entering. We photograph everything for your insurance claim.

Step 3: Temporary fix for active rain – 30 to 60 minutes
For active leaks during rain: heavy-gauge tarp over the affected area, weighted down with sandbags or 2×4 lumber. The tarp directs water past the damaged section. This stops the drip into your home within 1 hour of our arrival.

Step 4: Permanent repair scheduled – first dry day
We return when weather permits. Replace damaged shingles, flashing, or underlayment. Test with garden hose to confirm leak is sealed. We provide photos of the completed repair.

Step 5: Interior damage assessment
We document everything with photos for your insurance claim. We do not do interior repairs – drywall, paint, flooring. But we tell you exactly what to tell your interior contractor about where water traveled.

Emergency Roof Repair Pricing – What to Expect

Emergency roof repair in Surrey costs $500to$1,800 depending on urgency and complexity.

What is included in the trip fee: Dispatch coordination, travel to your Surrey home, safety assessment, leak source diagnosis, interior damage documentation, and insurance claim photos. If you proceed with tarping or permanent repair, we reduce the trip fee by 50 percent.

After-hours emergency example: You call at 10 PM on a Saturday. We dispatch a crew. The trip fee is $600($400 base + $200overtime).Tarpingis$400. Total $1,000. Your leak stops within 90 minutes of your call. We tell you this price before dispatching. No surprises.

When Is It a True Emergency vs When Can You Wait

When to call emergency even if water is not dripping: If you see a large bubble forming in your ceiling drywall. That bubble is water pooling. It will burst. Punch the hole yourself (step 2 above) or call us for emergency service.

Not sure if your situation is an emergency? Call 236-838-9577. Describe what you see. We will tell you if we need to dispatch same day or if it can wait.

What Insurance Covers for Emergency Roof Repair

Most home insurance policies in BC cover emergency roof repairs.

Covered: Tarping, temporary repairs, emergency dispatch fees, permanent repair of damage caused by a covered peril (wind, hail, falling tree, fire).

Not covered: Repair of wear and tear, age-related deterioration, pre-existing leaks you did not fix.

What you need for your claim:

• Photos of the leak (take them now)

• Photos of water damage to interior (ceiling, walls, floors)

• Our detailed invoice showing the emergency nature of the repair

• Our photos of the roof damage from our inspection

We provide all documentation. Save your receipts. Most insurers reimburse within 2-4 weeks minus your deductible.

After the Emergency – Next Steps

Once the active leak is stopped, you have three next steps.

First, schedule a post-emergency roof inspection. We will assess the full roof condition. One leak often means other weak spots are failing. Catching them early prevents a second emergency next winter.

Second, review your insurance claim. Send us your adjuster’s contact info. We will speak directly to them about the scope of repair or replacement needed.

Third, decide between repair and replacement. If your roof is over 18 years old and this is the second or third leak in two years, replacement may cost less than repeated emergency calls. Read our repair vs replacement guide to understand the threshold.

Questions Surrey Homeowners Ask About Emergency Roof Repair

1. Will you come out in the middle of a storm?

Yes. We work in rain as long as wind speeds are under 50 kilometers per hour. We cannot safely work on a roof in high wind or lightning. In those conditions, we tarp from inside the attic or from a bucket truck. We do not abandon you.

2. How fast can you get to my home in Surrey?

Calls before 2 PM Monday through Friday: same day, typically 2-4 hours. Weekend calls: 3-6 hours. After 8 PM: next morning unless the leak is severe. We are based at 15482 86a Avenue in Surrey. Most homes in Fleetwood, Guildford, Newton, and Cloverdale are within 30 minutes.

3. Do I need to be home for the repair?

Yes for the initial emergency visit. We need access to the attic and to show you the damage. For the permanent repair on a dry day, you do not need to be home. We will send photos of the completed work.

4. Can you fix the interior water damage too?

No. We are roofers, not drywall or paint contractors. We focus on stopping the water at the source. After we complete the roof repair, we recommend a general contractor for ceiling and wall repairs. We can refer you to trusted partners we have worked with.

Your Next Step

If water is dripping into your home right now, stop reading.

Call 236-838-9577.

We answer 7 days a week. We dispatch same day for active leaks. We serve all Surrey: Fleetwood, Guildford, Newton, Cloverdale, South Surrey, Whalley, and North Surrey.

Imroofs – emergency roof repair when you need it most. No runaround. No voicemail. A real person who dispatches a real roofer.